Privacy Policy
Last updated: 22 October 2026
Dakshina Hawa Resort — a riverside resort near Kolkata and a popular weekend getaway in North 24 Parganas — respects your privacy. This policy explains what information we collect when you book a stay or use our website, and how we use and protect it. By using this website, you accept this policy.
1. Information We Collect
At the time of booking, we collect your name, phone number, email address, and address, along with your stay dates and room preferences. This information is required to process your reservation and payment.
At check-in, we record details from your government-issued photo ID (Passport, Aadhaar Card, Driving Licence, or Voter ID), as required by law for hotel guest registers.
On our website, we may collect basic usage data through cookies, such as pages visited and device type, to improve your browsing experience.
2. How We Use Your Information
We use your information only to:
- Process and confirm your booking and payment
- Communicate booking confirmations, changes, and stay-related updates
- Complete the mandatory guest register at check-in
- Improve our website and guest services
- Comply with legal and tax record-keeping requirements
3. Cookies and Analytics
Our website may use cookies to remember your preferences and to understand how visitors use the site. Cookies do not give us access to your device or personal files. You can disable cookies in your browser settings, though some website features may not work correctly without them.
4. Sharing of Information
We do not sell, rent, or share your personal information for marketing purposes. Your details are shared only where necessary:
- With Razorpay, our payment gateway partner, strictly to process your transaction securely
- With government or law-enforcement authorities when required by law
5. Data Security
We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain booking and guest records only for as long as needed to fulfil the purposes above and to meet legal record-keeping obligations, after which they are securely deleted or anonymised.
7. Your Rights
You may request access to, correction of, or deletion of your personal information held by us by writing to dakshinahawaresort@gmail.com. We will respond within a reasonable time, subject to our legal record-keeping obligations.
8. Children’s Privacy
Our website and booking services are intended for adults. Guests under 18 must be accompanied by a parent or guardian, and bookings must be made by an adult.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be published on this page with its revision date.
10. Contact Us
For any privacy-related questions, contact:
Dakshina Hawa Resort
Shulkuniabad, Hasnabad, North 24 Parganas, West Bengal 743456
Phone: +91 76992 00414 | Email: dakshinahawaresort@gmail.com