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Cancellation & Refund Policy

Last updated: 22 October 2026

Planning a stay at our resort in Hasnabad, near Taki? Here is exactly how cancellations and refunds work at Dakshina Hawa Resort. Please read this policy before completing your booking — proceeding with payment means you accept these terms.

1. Cancellation Charges

Cancellation charges are calculated from the number of days before your check-in date (check-in: 11:30 AM):

  • 0–2 days before check-in: No refund.
  • 3–10 days before check-in: ₹300 per head per day will be deducted; the balance is refunded.
  • 11 or more days before check-in: ₹200 per head per day will be deducted; the balance is refunded.
  • No refund is applicable on event rates or discounted promotional rates.
  • No refund is applicable where less than 40% of the booking amount has been paid.

2. How Refunds Are Processed

Approved refunds are processed to the original payment source (the same UPI account, card, or bank account used for booking) within 5–7 working days of cancellation confirmation. The exact credit date depends on your bank or card issuer.

3. How to Cancel

To cancel, call +91 76992 00414 or email dakshinahawaresort@gmail.com with your booking confirmation details. A cancellation is effective only after it is confirmed by the resort. Please keep your cancellation confirmation for your records.

4. No-shows

Guests who do not arrive on the check-in date without prior notice are treated as cancellations made 0–2 days before check-in, and no refund is applicable.

5. Date Changes

Requests to change stay dates are subject to room availability. If the new dates are unavailable, the request will be treated as a cancellation and the slabs in Section 1 will apply. Please contact us as early as possible for date changes.

6. Cancellation by the Resort

In the rare event that the resort must cancel a confirmed booking (for example, due to unforeseen operational reasons), the guest will receive a full refund of the amount paid, processed within 5–7 working days.

Frequently Asked Questions

How do I cancel my booking?
Call +91 76992 00414 or email dakshinahawaresort@gmail.com with your booking details. Your cancellation is valid once we confirm it back to you.

How long does it take to receive my refund?
Refunds are processed to your original payment source within 5–7 working days of cancellation confirmation. Bank credit timelines may vary.

What happens if I cancel 2 days before check-in?
Cancellations made 0–2 days before check-in receive no refund.

Do I get a refund on discounted or event rates?
No. Event rates and discounted promotional rates are strictly non-refundable.

Where will my refund be credited?
To the same UPI account, card, or bank account you used to make the booking.

What ID do I need at check-in?
A valid photo ID — Passport, Aadhaar Card, Driving Licence, or Voter ID. PAN cards are not accepted.

Contact Us

Dakshina Hawa Resort
Shulkuniabad, Hasnabad, North 24 Parganas, West Bengal 743456
Phone: +91 76992 00414 | Email: dakshinahawaresort@gmail.com